albms™ Support

Frequently Asked Questions

Getting Started

How do I set albms™ as my default camera app?
On Android: Go to your phone's Settings → Apps → Default apps → Camera app → select albms™. On iPhone: Go to Settings → albms™ → Default Camera App (available on iOS 17.2 and later).

How do I create my first album?
When you open albms™, tap the album banner at the top of the camera screen. Tap "Create new album," give it a name, and choose your destination — local storage or a cloud service. That's it.

Can I save to multiple cloud services at once?
Yes — when creating an album, you can select multiple destinations. Every photo taken while that album is active will be saved to all selected destinations simultaneously.

Cloud Services

How do I connect Google Drive?
Go to Settings → Cloud Storage → Google Drive → Connect. Sign in with your Google account when prompted. albms™ will create an "albms™" folder in your Google Drive automatically.

Why isn't iCloud showing as an option?
iCloud is only available on iPhone — it does not appear on Android devices. This is a limitation of Apple's iCloud service, not albms™.

What happens if I lose internet connection while shooting?
albms™ saves your photos locally first, then automatically syncs them to your cloud destination when your connection is restored. You won't lose any photos.

How do I disconnect a cloud service?
Go to Settings → Cloud Storage → tap the connected service → Disconnect. Your previously saved photos remain in that cloud service — disconnecting only removes albms™'s access going forward.

Subscription

How do I start my free trial?
Download albms™ and the 7-day free trial starts automatically — no credit card required. You'll be prompted to choose a plan at the end of your trial.

How do I cancel my subscription?
On iPhone: Settings → your name → Subscriptions → albms™ → Cancel. On Android: Google Play → Profile icon → Payments & subscriptions → Subscriptions → albms™ → Cancel.

How do I restore my subscription on a new device?
Open albms™ and tap "Restore purchase" on the subscription screen. Make sure you're signed in with the same Apple ID or Google account you used to subscribe.

What's the difference between monthly and annual plans?
Both plans include identical features. The Annual Plan ($33/year) saves you $14.88 per year compared to the Monthly Plan ($3.99/month × 12 = $47.88). The Annual Plan works out to just $2.75/month.

Privacy and Security

Do you see my photos?
No. Your photos travel directly from your camera to your chosen destination (your phone or your cloud account). Varosso, LLC never receives, stores, or has access to your photos or videos.

Do you sell my data?
No. We do not sell, rent, or share your personal information with third parties for commercial purposes. See our Privacy Policy for full details.

How do I submit a privacy request (CCPA/GDPR)?
Use our Privacy Request webform. We respond within 30 days (GDPR) or 45 days (CCPA).

Technical Issues

The camera screen isn't loading correctly.
Try closing and reopening albms™. If the issue persists, go to your phone's Settings → Apps → albms™ → Permissions and confirm Camera, Microphone, and Storage permissions are all enabled.

My photos aren't syncing to the cloud.
Check your internet connection. If you were offline when the photo was taken, it will sync automatically when you reconnect. You can also check Settings → Cloud Storage to confirm your cloud service is still connected.

How do I report a bug?
Contact us via our support webform with a description of the issue, your device model, and your operating system version.